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If you’d like further information about Tawa and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.

    Frequently Asked Question

    Customers should be able to receive a tracking number in their email once their item has been shipped out. If you have any questions or concerns about the status of your order, reach out to us.
    You can expect to receive a confirmation email of your order once it has been processed. From there, it can take at least 5 business days to receive your order, depending on where you are located. Please note that we send shipments via FedEx and UPS. Furthermore, our processing times may vary depending on the volume of orders that we receive.
    We mainly ship products that are ordered through our website anywhere within the continental United States. Additional shipping rates apply when you ship international and to Hawaii, Alaska, and Puerto Rico.
    Get in touch with us right away so that we can cancel your order before it gets processed and shipped. But if your order has already been shipped, you will need to return the product before we can refund it.
    If your order has not been shipped out yet, we can still change your shipping address. Just get in touch with us right away. On the other hand, if your order has already been shipped, you will have to contact the carrier to reroute the shipment.
    We are sorry to hear that! While we do our best to secure the packaging of our products, situations like this can still happen during the shipping process. Please reach out to us as soon as possible so that we can help. We offer a 6-month warranty on our skateboard products.
    Yes, as long as your order has not yet been processed. Note that there may be additional charges, depending on whatever fees that the carrier will charge us.

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