Terms and Conditions

Welcome to Tawa! We make our Site at www.tawaproducts.com accessible to users and visitors. By using our Site, you accept the following Terms and Conditions, and agree to be bound by them:
Site Transactions
We retain the right to limit, cancel, or turn down any orders you may place with us. In such instances, we will notify you by contacting the email address, billing address, or phone number that was provided at the time the order was placed. 
Site Contents
The Site, and all content displayed through it, are exclusively owned by and intended solely for Tawa and/or its affiliated organizations. It is entitled to the maximum protection permitted by copyright and intellectual property rights laws, as well as international conventions. Any reproduction, modification, transmission, creation, and/or redistribution of the Site and/or any of its contents in any way without the organization’s permission, is strictly prohibited.
User Conduct
You consent to the non-transmission or non-submission to Tawa of any information that is unlawful, hateful, threatening, abusive, harassing, degrading, invasive, libelous, or harmful to others in any way, or tends to discriminate an individual or groups of individuals based on their age, gender, religion, nationality, sexual orientation, disability, or ethnicity. You also agree not to transmit information that is false, forged, misleading, or deceitful, or that which infringes any trademark, trade secret, patent, or other proprietary rights under any national or international laws, agreements, or relationships. Additionally, you concur that you will not gain any unauthorized access to Tawa Company’s computer systems, or participate in any activity that minimizes the quality of, disrupts the performance of, or undermines the functionality of, the Site. Tawa may refuse, remove, modify, or edit any Submissions at any time and for any reason. We also reserve the right to terminate your access to the Site or to your account at any time for violation of these terms and conditions or for any other reason at our sole discretion.
Availability of Products, Services, Content, and Features
All products, services, content, and features displayed on or through the Site may be subject to change or discontinuation at any time without prior notice. An email order confirmation constitutes neither acceptance of an order nor an offer to sell. Product inventory may be off at times, so we retain the right to issue a refund for a corresponding order or not.
Confidentiality
Certain areas and/or features on this Site may contain confidential information about Tawa. To access these features, you will need to have a valid username and password. You also agree to retain the confidentiality of this information and treat it with a standard of care that is at least of the standard with which you treat your confidential information. Access by unauthorized persons and/or unauthorized use of this information is strictly prohibited.
Termination
The Terms and Conditions in this Site remain effective until and unless terminated by either the user or Tawa. Either party may also terminate this Agreement at any time without prior notice. However, the obligations and liabilities incurred by either party prior to the date of termination shall survive the termination for all purposes.

Refund and Warranty Policies

In the event that you are not satisfied with the Tawa Product you purchased online, and you wish to make a warranty claim, we advise you to reach out to our Customer Service by emailing info@xxxx. Our Customer Service team will then apprise you on the steps you must take before you can return the Product. Please verify the period of time in which you have had the Product since its shipment, as well as whether or not the Product meets the conditions outlined in our Return Policy Guidelines to determine your eligibility for a Warranty Claim.
Scope of Warranty
The Warranty does not cover damage to or defects on a Product that, in Tawa’s professional opinion, has become faulty as a result of any or a combination of the following:
  • Normal wear and tear;
  • Theft of the Product;
  • Transport or shipping;
  • TAbuse, misuse, negligence, or accidents, including but not limited to storing the Product in adverse conditions, water damage, or dropping the Product onto the ground;
  • Use of the Product in any purpose other than those expressly described by Tawa;
  • Use of the Product in any purpose other than those authorized under the law;
  • Unauthorized alterations, disassembly, tamperings, or repairs made to the Product; and
  • Failure to comply with any additional guidelines or user manuals for the Product which Tawa may provide from time to time.
Please note that changes in the colors of products shipped to customers may vary from the colors of the products they ordered through the Site due to countless factors (e.g., differences in the color modes of the image files, browsers, printer’s ink). Such color variances do not constitute acceptable grounds for product returns. Note also that a change of mind is not an acceptable reason for making a warranty claim. The Warranty does not cover perishable components of the Product. Moreover, Tawa will neither repair nor replace a Product if the buyer has been refunded for its purchase price.
Evaluation of the Warranty Claim
After confirming the return details, Tawa holds the right to evaluate the Warranty Claim. In its sole discretion, it may either:
  • Accept the Claim, in which case Tawa shall proceed to either replace or repair the Product in accordance with the Warranty; or
  • Reject the Claim, in which case Tawa shall return the Product to the customer at the latter’s sole expense.

Should Tawa become obligated to repair a Product, it can exercise its sole discretion and repair the Product using refurbished parts, or decide to replace the Product with the same or an equivalent item or parts in lieu of repairing it. The repair or replacement of a Product or part does not entitle the Customer to a new Warranty Period, nor does it entitle the Customer to an extension of the Warranty Period with respect to the Product. In the event that Tawa becomes unable to replace or repair a Product, Tawa shall refund the Customer for its purchase price.

Should Tawa become obligated to repair a Product, it can exercise its sole discretion and repair the Product using refurbished parts, or decide to replace the Product with the same or an equivalent item or parts in lieu of repairing it. The repair or replacement of a Product or part does not entitle the Customer to a new Warranty Period, nor does it entitle the Customer to an extension of the Warranty Period with respect to the Product. In the event that Tawa becomes unable to replace or repair a Product, Tawa shall refund the Customer for its purchase price.

The Warranty shall only be transferable to another (“Recipient”) if the original Customer provides the Recipient with proof of original purchase.

Claims and Exchange

For claims regarding lost packages, damaged packages, missing contents, incorrect products, and incorrect delivery, we advise you to email info@tawaproducts.com to make your claims. Because our inventory constantly changes, we do not allow exchanges.

Earnings Disclaimer

We make every effort to guarantee that the representation of all the products and services reviewed on our Site, as well as their potential for our clients, their businesses, and their customers, are accurate and precise. However, as with any enterprise, your results may vary depending on your capacity, experience, and expertise. There is no guarantee that you will achieve the same level of success that other ventures have experienced, as your potential for earnings will depend entirely on you. We do not position any product or service on our Site as a “get rich” scheme, and we are not responsible for any action you may take in relation to these offerings. The use of our products, services, and other information shall be based on your own due diligence. Thus, you agree that Tawa and its business affiliations are not liable for any success or failure that your business may experience in direct or indirect connection with the purchase and use of our information, products, and services as reviewed and/or displayed on or through our Site.

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